Privacy Policy

AJ FlowWorks provides business systems, workflow automation and administrative process support for small businesses.

For personal information collected directly through the AJ FlowWorks website and our own business activities, AJ FlowWorks determines how and why that information is used.

Depending on how you interact with AJ FlowWorks, we may collect information such as:

• Your name
• Business name
• Email address
• Telephone number
• Postcode
• Information you provide about your business requirements
• Enquiries and communications you send to us
• Customer, quotation and invoice information where required to provide an agreed service

We may collect personal information when you:

• Submit an enquiry through our website
• Request a free business workflow review
• Contact AJ FlowWorks directly
• Become an AJ FlowWorks customer
• Use an AJ FlowWorks business system or service where applicable

We may use personal information to:

• Respond to your enquiry
• Understand your business requirements
• Provide a requested workflow review
• Prepare quotations and communicate about services
• Deliver and support agreed AJ FlowWorks services
• Issue invoices and manage payments
• Maintain appropriate business and accounting records
• Protect the security and proper operation of our services
• Meet applicable legal and regulatory obligations

Where UK data protection law applies, the lawful basis used will depend on why the information is being processed.

This may include processing that is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or for legitimate business interests where those interests do not override your rights and freedoms.

Where consent is required for a particular activity, we will request it separately.

AJ FlowWorks may use carefully selected technology and service providers to operate the website and provide business services. These may include providers for hosting, databases, authentication, email delivery, communications and related infrastructure.

Personal information is shared with service providers only where reasonably necessary for the relevant service and subject to appropriate safeguards where required.

Some technology providers may process or store information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, AJ FlowWorks will use an appropriate transfer mechanism or other lawful safeguard.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, resolving disputes and meeting legal, tax or accounting requirements.

Retention periods may vary depending on the type of information and the reason it is held.

AJ FlowWorks uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet-based service can guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to your information
• Ask for inaccurate information to be corrected
• Request deletion of information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Request data portability where applicable
• Withdraw consent where processing relies on consent

These rights are subject to the conditions and exemptions provided by applicable data protection law.

If you have concerns about how AJ FlowWorks handles your personal information, please contact us first so that we can review the issue.

You may also have the right to complain to the UK Information Commissioner's Office or another applicable data protection authority.

AJ FlowWorks may use essential website technologies required for security, authentication and operation of the website.

If optional analytics, advertising or other non-essential cookies are introduced in the future, this policy and any required cookie controls should be updated accordingly.

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with an updated revision date.

If you have a privacy question, want to exercise a data protection right or have a concern about how your information is being handled, please contact AJ FlowWorks.